FAQ’s
On this page we’ve gathered frequently asked questions from our clients.
If you have any additional questions, please don’t hesitate to contact us.
Who is signing documents on behalf of the chief accountant?
Responsibility
Typically, companies that transfer accounting on outsourcing do not have "chief accountant" position. This means that instead of chief accountant signature, all the documents are signed by the company’s CEO. In any case, responsibility for accounting and reporting is borne by us. This is written in the contract between our companies.
Who can see my financial data?
Privacy and Security
No one outside b.p.a. has access to your financial data. We don’t outsource your bookkeeping to the third parties. All our accountants are serving you from our office.
How do you protect my data?
Privacy and Security
To prevent the theft threat or loss of our clients’ data we do not keep any files on our office computers. Data is encrypted and stored on our secured remote servers.
Do you guarantee a confidentiality?
Privacy and Security
Access to e-mails and 1C database is given exclusively to project team. Each of our accountants can see the minimum information required to make his job.
WHERE DO YOU LOCATE 1C DATABASE?
Privacy and Security
1C database is placed on our b.p.a. server (providing access to clients’ employees), or - on clients’ server (providing access to b.p.a. project team).
Can b.p.a. manage clients’ money?
Privacy and Security
Definitely not. Our accountants have access to client-bank system without ability to sign payments. We are able only to prepare payment orders and review bank statement.
Where do you store hard-copies of documents?
Privacy and Security
Documents for the current period are stored at b.p.a. office. At the end of the reporting period, folders with documents’ hard-copies are carefully delivered by our courier to your office.
How do you monitor the quality of service?
Service
We monitor all email correspondence of our project teams with our clients, listen to phone calls, and make satisfaction assessment among our clients.
How do we monitor the quality of accounting?
Service
Unfortunately, it is impossible to avoid mistakes. But we can minimize its probability. Each submitted report goes through 2 steps verification: by chief accountant and internal auditor.
What if I can’t come to an understanding with b.p.a. accountant?
Service
Our accountants are polite and friendly. But if you ask to replace the accountant who serves you - no problem. We will select the most suitable specialist for you.
How fast does the b.p.a. project team work?
Service
Some requests are processed within five minutes (for example, the preparation of payment orders at the client bank), others - require much more time (such as trademark registration). All requests, the urgency of which the Client emphasizes - are processed almost instantly.
Can b.p.a. build accounting system from “zero” point?
What we can do for you
With pleasure. We will develop the most efficient way of business activity and the tax system for you, and set up accounting from “0” giving all the required management information.
We were not doing accounting for some time. Can you restore it?
What we can do for you
Yes, of course. We will help you to recover documents and records for previous periods. Give us a call to find out more.
How do I pay bills to my supplier?
What we can do for you
You simply need to send your bill to your accountant at b.p.a. project team. We will prepare a payment order in the client bank and ask you to sign it. Or you can ask us to pay bill by phone.
How do we make goods dispatch notes (GDN) or invoices to customers?
What we can do for you
If you need invoice or GDN - just ask your accountant (by the phone or via email). After few minutes prepared documents will be sent to you by email.
Can accountant come to my office?
What we can do for you
Our accountants and lawyers serving clients from b.p.a. office. But we are happy to visit you if there is a business need for that.
Can I visit my accountant?
What we can do for you
Of course, we are always ready to treat you with a cup of coffee or tea. Come at any time you like, just call your accountant before you come.
Can the accountants go to the bank / tax authorities?
What we can do for you
If the issue really requires the presence of our accountant in a bank or tax office - we will not leave you alone. But in practice, issues can be resolved by phone or using courier services mainly.
Can accountants directly communicate with my contractors?
What we can do for you
Yes, we will directly address issues with your contractors within our jurisdiction. However, there are things that we cannot solve without your help.
WHAT COMMUNICATION CHANNELS ARE PROVIDED FOR CONTACT WITH AN ACCOUNTANT?
What we can do for you
You can talk with an accountant by phone or email. Of course, we use Skype, Viber, WhatsApp and can use them for operational communications, but important decisions are confirmed by e-mail.
Can you help me if I already have an in-house accountant?
What we can do for you
If you have an in-house accountant, who pays bills, prepares documents and performs other operational work, however you need an experienced accountant who can count wages correctly, optimize taxes, prepare and submit reports - we are happy to make this work for you.
What if I don’t like your services and would like to leave?
What we can do for you
We make our best so you do not leave us. However, if you decide to go - we will close your period, file documents in folders and trasfer it to you, as well as accounting system database and electronic reporting tool database.
Are you serving companies that are working with cash?
What we can do for you